These Terms of Service (the "Terms") govern your access to and use of the IQ Career Lab website, assessments, applications, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
1. Summary (non-binding)
- Not a clinical or medical service. Results are for informational and career purposes only.
- Paid features include one-time credits and subscriptions. Credits are consumed on full test completion when no active subscription exists. Subscriptions allow unlimited full tests while active.
- We may update these Terms. We will prompt you to accept updated terms before purchases or full tests. Continued use after updates constitutes acceptance.
- Data is handled per our Privacy Policy (/privacy). We do not sell personal data.
2. Eligibility and Accounts
- You must be at least 13 years old (or the age of digital consent in your jurisdiction) to use the Service.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
- We may require a verified email address to access paid features.
3. Purchases, Subscriptions, and Credits
- One-time purchases grant test credits to your account. Each full test consumes one credit when you submit results, unless you have an active subscription at that time.
- Subscriptions provide access to unlimited full tests while active and in good standing. Credits are not consumed while a subscription is active. If the subscription lapses, previously purchased unused credits remain available.
- Prices, taxes, and billing intervals are shown at checkout. Payments are processed by Stripe. We do not store full card numbers.
- Refund Policy. All sales of test credits are final once a test is started. Unused credits are non-refundable except where required by applicable law. Subscription refunds are available within seven (7) days of your initial purchase, provided no full test has been started during that period. After seven days or the start of any test, the current billing period is non-refundable; cancellation stops future renewals only. If a verified technical failure prevents test completion or corrupts results, we will restore the affected credit at no charge — contact support@iqcareerlab.com within seven (7) days of the incident. All purchases are final except as expressly stated in this section.
- We may offer promotion codes subject to separate terms; misuse may result in revocation.
3a. Subscription Auto-Renewal
Subscriptions automatically renew at the end of each billing period at the then-current rate unless cancelled before the renewal date. Your payment method on file will be charged automatically on each renewal. We will send a reminder email at least three (3) days before each renewal, stating the renewal amount, date, and a link to cancel. You may cancel auto-renewal at any time from your Billing Settings; cancellation takes effect at the end of the current paid period. By checking the auto-renewal consent box at checkout, you expressly agree to recurring charges until you cancel.
4. Test Experience and Results
- The assessment estimates cognitive performance under reasonable time constraints. It is not a clinical diagnostic and should not be used for medical decisions.
- We may update norms, scoring, and reporting as our dataset grows.
- We implement measures to preserve test integrity and deter cheating. We may invalidate results if integrity is compromised.
4a. Digital Goods Delivery
Test results are digital goods delivered immediately upon test completion. Purchasing a test credit grants you a limited, personal, non-transferable license to view your results; it does not confer ownership of the underlying scoring systems, algorithms, or content. EU/EEA customers: By purchasing a test credit and beginning the assessment, you expressly consent to immediate digital-content delivery and acknowledge that you waive your 14-day right of withdrawal under EU Directive 2011/83/EU, Article 16(m).
4b. No Guarantee of Employment
The Service does not guarantee any employment, interview, or hiring outcome. We have no control over employer hiring decisions and make no representations regarding the accuracy, timeliness, or completeness of third-party job listings. To provide career-match features, we transmit your job preferences, location, and salary expectations to third-party job listing providers; see our Privacy Policy for a full list of processors. Career-match scores reflect estimated alignment between your profile and a role's stated requirements; they are not a guarantee of suitability and should not be the sole basis for career decisions.
5. User Conduct
You agree not to:
- Interfere with the Service or its security features.
- Access, test, or use the Service through unauthorized means.
- Circumvent limits, reverse engineer, scrape, or misuse rate limits.
- Submit content that is unlawful, infringing, or abusive.
- Attempt to access data belonging to other users.
- Share questions or answers from tests.
6. Intellectual Property
- The Service, including assessments, content, software, and branding, is owned by IQ Career Lab and its licensors. You receive a limited, revocable, non-transferable license to use the Service for your personal purposes, subject to these Terms.
- You may not copy, reproduce, or distribute test content or proprietary materials except as permitted by law or with our prior written consent.
7. Privacy and Data Usage
- See our Privacy Policy for details on data collection, third-party processors, and your rights. We process personal data to operate the Service, improve assessments, provide support, and deliver paid features.
- We use cookies and similar technologies as described in our Cookie Policy. Where required, we rely on your consent or other lawful bases under applicable laws (e.g., GDPR, CCPA).
- We may use de-identified and aggregated data for analytics, benchmarking, and product improvement.
8. AI Assistance and Model Usage
We use AI models (including Mistral models) to generate score analyses, career-match insights, and other content. These AI-generated outputs are probabilistic estimates, not professional, medical, psychological, or career advice. AI-derived scores and narratives may differ from results produced by other assessment methodologies. Do not make major life, career, medical, or financial decisions based solely on AI-generated content from the Service. We do not guarantee the accuracy, completeness, or reliability of any AI output, and we are not liable for decisions made in reliance on such content.
- Models and Purposes. We use Mistral models (including mistral-large-latest, mistral-small-latest, and where applicable reasoning models) to assist with: (a) validating and, if warranted, overriding baseline IQ scoring; (b) generating report narratives and insights; and (c) enriching job listings (e.g., de-truncating descriptions and summarizing responsibilities) and producing candidate-alignment rationales.
- Personalization Consent. Your profile and preferences (e.g., skills, job types, salary preferences) are used for AI personalization only if you have granted personalization consent at /account/consent. Test data and job data may be used without this consent. If you revoke consent, we will stop using your profile for future AI runs; previously generated content may persist until reprocessed or deleted per our policies.
- Guardrails and Moderation. We apply safety checks and guardrails to AI inputs and outputs. If AI output cannot meet our safety standards after regeneration attempts, we fall back to baseline non-AI content.
- Data Handling. We persist AI outputs (e.g., score justification, report JSON, enriched job fields) with timestamps and versioning. For job enrichment, we may store a minimized text snapshot of the job page when permitted by robots.txt. We do not store prompts containing your private data beyond what is required to operate the feature, and we do not disclose your personal data to the model provider unless necessary to provide the Service.
- Third-Party Processing. Prompts and outputs may be processed by Mistral under their terms. By using AI-enhanced features, you consent to such processing.
9. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IQ CAREER LAB AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10. Disputes and Governing Law
- Where permitted, disputes will be resolved through binding arbitration on an individual basis, and you waive class actions. If arbitration is not permitted by law, the exclusive venue will be your country or state of residence where consumer laws grant you such protection; otherwise, the laws of the State of California, USA (without regard to conflicts of law) will govern.
- EU/UK consumers retain mandatory rights under local law; nothing in these Terms limits those rights.
11. Chargebacks and Anti-Fraud
If you believe a charge is unauthorized or incorrect, please contact support@iqcareerlab.com before initiating a chargeback with your bank or payment provider. Charges from IQ Career Lab appear as "IQ CAREER LAB" (or "IQCL") on your billing statement. We maintain detailed records — including timestamps of Terms acceptance, purchase confirmations, digital-delivery logs, and support communications — to respond to chargeback and fraud claims. Filing a fraudulent or bad-faith chargeback may result in account suspension and pursuit of available legal remedies. Good-faith billing disputes will never result in account penalties.
12. Termination
Cancellation by you. You may cancel your subscription at any time by visiting your Billing Settings or by contacting support@iqcareerlab.com. Cancellation takes effect at the end of the current billing period; you retain full access to paid features until that date and will not be charged further. A confirmation email will be sent upon cancellation. Unused test credits remain in your account and do not expire upon cancellation.
Termination by us. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or as required by law. Upon termination for cause, access to paid features ceases immediately and no refund is due for the remaining billing period.
13. Data Retention and Deletion
- Upon account deletion, we will remove or anonymize personal information and results consistent with our Privacy Policy and applicable laws. We retain purchase records, de-identified test history, AI output logs, and terms acceptance history as required for legal, accounting, and anti-fraud purposes.
14. Changes to these Terms
We may update these Terms from time to time. We will prompt you to review and affirmatively accept updated Terms before you make a purchase or complete a full test. Your click or check of the acceptance box constitutes an electronic signature with the same legal effect as a handwritten signature under applicable electronic signature laws (E-SIGN Act, eIDAS Regulation). The effective date appears at the top of this page.
15. Export Controls and Sanctions
- You agree to comply with applicable export control and sanctions laws and to not use the Service in restricted jurisdictions or for prohibited purposes.
16. Accessibility
- We aim to support accessibility. If you need accommodations, contact support before testing.
17. Contact